{"id":1890,"date":"2025-12-23T19:33:42","date_gmt":"2025-12-23T18:33:42","guid":{"rendered":"https:\/\/myoalert.com\/?page_id=1890"},"modified":"2026-01-04T11:00:54","modified_gmt":"2026-01-04T10:00:54","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/myoalert.com\/en\/conditions-generales-de-vente\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales de Vente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1890\" class=\"elementor elementor-1890\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae30031 e-flex e-con-boxed e-con e-parent\" data-id=\"ae30031\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bba6b4e e-con-full e-flex e-con e-child\" data-id=\"bba6b4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"jet-sticky-column-sticky elementor-element elementor-element-a678a96 e-con-full e-flex e-con e-child\" data-jet-sticky-column-settings=\"{&quot;id&quot;:&quot;a678a96&quot;,&quot;sticky&quot;:true,&quot;topSpacing&quot;:150,&quot;bottomSpacing&quot;:0,&quot;stickyOn&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}\" data-id=\"a678a96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-738c4ed elementor-widget elementor-widget-heading\" data-id=\"738c4ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Conditions G\u00e9n\u00e9rales de Vente MyoAlert<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbdf9a1 elementor-widget elementor-widget-text-editor\" data-id=\"dbdf9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (ci-apr\u00e8s \u00ab CGV \u00bb) encadrent la vente d\u2019un kit <strong data-start=\"459\" data-end=\"471\">MyoAlert<\/strong> compos\u00e9 d\u2019un <strong data-start=\"485\" data-end=\"510\">contacteur musculaire<\/strong> et de ses accessoires (ci-apr\u00e8s le \u00ab Mat\u00e9riel \u00bb), par PL EXPERIENCE, Soci\u00e9t\u00e9 \u00e0 responsabilit\u00e9 limit\u00e9e, si\u00e8ge social 39 Chemin du Mascon, 06200 Nice, immatricul\u00e9e 933 507 543, e-mail : <a href=\"mailto:contac@myoalert.com\">contac@myoalert.com<\/a> (ci-apr\u00e8s \u00ab MyoAlert \u00bb), au <strong data-start=\"734\" data-end=\"750\">B\u00e9n\u00e9ficiaire<\/strong> (personne physique ou morale).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f15eceb e-con-full e-flex e-con e-child\" data-id=\"f15eceb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9aa758 elementor-widget elementor-widget-text-editor\" data-id=\"e9aa758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>OBJET<\/strong><\/li><\/ol><p data-start=\"753\" data-end=\"969\">Les pr\u00e9sentes conditions r\u00e9gissent la vente en ligne du <strong data-start=\"809\" data-end=\"843\">contacteur musculaire MyoAlert<\/strong> et de ses <strong data-start=\"854\" data-end=\"869\">accessoires<\/strong> (carillon, prise t\u00e9l\u00e9command\u00e9e, c\u00e2ble, etc.) aux <strong data-start=\"919\" data-end=\"936\">consommateurs<\/strong> et <strong data-start=\"940\" data-end=\"958\">professionnels<\/strong> en France.<\/p><p data-start=\"971\" data-end=\"1359\"><strong data-start=\"971\" data-end=\"991\">Rappel important<\/strong> : MyoAlert est un <strong data-start=\"1010\" data-end=\"1035\">contacteur musculaire<\/strong> permettant d\u2019envoyer un signal <strong data-start=\"1067\" data-end=\"1076\">local<\/strong> via des actionneurs 433 MHz (ex. carillon, prise, lumi\u00e8re).<br data-start=\"1136\" data-end=\"1139\" \/><strong data-start=\"1139\" data-end=\"1155\">Ce n\u2019est pas<\/strong> une alarme sociale\/m\u00e9dicale et <strong data-start=\"1187\" data-end=\"1206\">ne garantit pas<\/strong> l\u2019accus\u00e9 de r\u00e9ception d\u2019un appel \u00e0 l\u2019aide. La mise en \u0153uvre d\u2019une <strong data-start=\"1273\" data-end=\"1310\">organisation humaine de proximit\u00e9<\/strong> et des <strong data-start=\"1318\" data-end=\"1337\">tests r\u00e9guliers<\/strong> incombe \u00e0 l\u2019acheteur.<\/p><ol start=\"2\" data-styles-preset=\"reset\"><li data-styles-preset=\"reset\"><p data-styles-preset=\"reset\"><strong>PRODUITS<\/strong><\/p><\/li><\/ol><p>Chaque fiche d\u00e9crit les caract\u00e9ristiques essentielles et le contenu du pack (bo\u00eetier, capteur, carillon). Les photos sont non contractuelles.<br data-start=\"1517\" data-end=\"1520\" \/>Une <strong data-start=\"1524\" data-end=\"1564\">assistance d\u2019installation \u00e0 distance<\/strong> peut \u00eatre propos\u00e9e (option).<\/p><ol start=\"3\" data-styles-preset=\"reset\"><li data-styles-preset=\"reset\"><p data-styles-preset=\"reset\"><strong>PRIX &#8211; TVA<\/strong><\/p><\/li><\/ol><p data-start=\"2180\" data-end=\"2297\">Les prix sont indiqu\u00e9s en <strong data-start=\"1638\" data-end=\"1651\">euros TTC<\/strong>, TVA <strong data-start=\"1657\" data-end=\"1666\">5,5 %<\/strong> lorsque les conditions d\u2019\u00e9ligibilit\u00e9 sont r\u00e9unies (aide technique \u00e0 la communication). Sinon, la TVA applicable est ajust\u00e9e. Les frais de livraison \u00e9ventuels sont indiqu\u00e9s avant validation de la commande.<\/p><ol start=\"5\" data-styles-preset=\"reset\"><li data-styles-preset=\"reset\"><p data-styles-preset=\"reset\"><strong>COMMANDE<\/strong><\/p><\/li><\/ol><p data-start=\"1888\" data-end=\"1921\">La commande est valid\u00e9e apr\u00e8s :<\/p><ul data-start=\"1922\" data-end=\"2092\"><li data-start=\"1922\" data-end=\"1951\"><p data-start=\"1924\" data-end=\"1951\">ajout au panier\/checkout,<\/p><\/li><li data-start=\"1952\" data-end=\"1976\"><p data-start=\"1954\" data-end=\"1976\">acceptation des CGV,<\/p><\/li><li data-start=\"1977\" data-end=\"2092\"><p data-start=\"1979\" data-end=\"2092\">paiement valid\u00e9.<br data-start=\"1995\" data-end=\"1998\" \/>Le vendeur se r\u00e9serve le droit de refuser une commande l\u00e9gitime (impay\u00e9 ant\u00e9rieur, anomalie\u2026).<\/p><\/li><\/ul><ol start=\"6\" data-styles-preset=\"reset\"><li data-styles-preset=\"reset\"><p data-styles-preset=\"reset\"><strong>PAIEMENT<\/strong><\/p><\/li><\/ol><p>Moyens accept\u00e9s : <strong data-start=\"2127\" data-end=\"2162\">Stancer<\/strong>. Le d\u00e9bit intervient \u00e0 la validation du paiement. La facture est envoy\u00e9e par e-mail. Les paiements sont trait\u00e9s via un prestataire s\u00e9curis\u00e9 tiers.<\/p><ol start=\"7\" data-styles-preset=\"reset\"><li data-styles-preset=\"reset\"><p data-styles-preset=\"reset\"><strong>LIVRAISON<br \/><\/strong><\/p><\/li><\/ol><p data-styles-preset=\"reset\">Zones desservies : <strong data-start=\"2346\" data-end=\"2391\">France m\u00e9tropolitaine<\/strong>.<br data-start=\"2392\" data-end=\"2395\" \/>D\u00e9lais indicatifs : <strong data-start=\"2415\" data-end=\"2439\">10<\/strong> apr\u00e8s validation de paiement.<br data-start=\"2469\" data-end=\"2472\" \/>Le transfert des risques intervient \u00e0 la remise au client. \u00c0 la r\u00e9ception, le client doit <strong data-start=\"2562\" data-end=\"2583\">v\u00e9rifier le colis<\/strong> et \u00e9mettre, le cas \u00e9ch\u00e9ant, des r\u00e9serves au transporteur et au vendeur sous <strong data-start=\"2660\" data-end=\"2668\">48 h<\/strong>.<\/p><p>8. <strong>DROIT DE R\u00c9TRACTATION (CONSOMMATEUR)<\/strong><\/p><p data-start=\"2715\" data-end=\"3598\">Vous disposez d\u2019un <strong data-start=\"2734\" data-end=\"2755\">d\u00e9lai de 14 jours<\/strong> \u00e0 compter de la r\u00e9ception pour vous r\u00e9tracter <strong data-start=\"2802\" data-end=\"2816\">sans motif<\/strong> (art. L221-18 C. cons.).<br data-start=\"2841\" data-end=\"2844\" \/>Pour exercer ce droit : envoyez un e-mail \u00e0 <strong data-start=\"2888\" data-end=\"2912\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2890\" data-end=\"2910\">contact@myoalert.com<\/a><\/strong> en pr\u00e9cisant le n\u00b0 de commande et votre d\u00e9cision de r\u00e9tractation.<br data-start=\"2978\" data-end=\"2981\" \/>Vous disposez ensuite de <strong data-start=\"3006\" data-end=\"3018\">14 jours<\/strong> pour renvoyer le produit <strong data-start=\"3044\" data-end=\"3055\">complet<\/strong> (bo\u00eetier, capteur, carillon, c\u00e2bles, accessoires, notices) dans son <strong data-start=\"3124\" data-end=\"3155\">\u00e9tat permettant une revente<\/strong>.<br data-start=\"3156\" data-end=\"3159\" \/>Les <strong data-start=\"3163\" data-end=\"3182\">frais de retour<\/strong> sont \u00e0 votre charge, sauf d\u00e9faut du produit.<br data-start=\"3227\" data-end=\"3230\" \/>Nous remboursons <strong data-start=\"3247\" data-end=\"3275\">tous les paiements re\u00e7us<\/strong> (hors frais suppl\u00e9mentaires de livraison si vous avez choisi un mode plus co\u00fbteux que le standard), <strong data-start=\"3376\" data-end=\"3401\">au plus tard 14 jours<\/strong> apr\u00e8s votre d\u00e9cision de r\u00e9tractation, et <strong data-start=\"3443\" data-end=\"3462\">apr\u00e8s r\u00e9ception<\/strong> des produits ou preuve d\u2019exp\u00e9dition.<br data-start=\"3499\" data-end=\"3502\" \/>Une <strong data-start=\"3506\" data-end=\"3516\">d\u00e9cote<\/strong> peut \u00eatre appliqu\u00e9e en cas de d\u00e9pr\u00e9ciation r\u00e9sultant de manipulations excessives.<\/p><p data-start=\"3600\" data-end=\"3723\"><strong data-start=\"3600\" data-end=\"3614\">Exceptions<\/strong> (art. L221-28) : non applicable au produit standard MyoAlert, sauf configuration personnalis\u00e9e irr\u00e9versible.<\/p><p>9. <strong>GARANTIES L\u00c9GALES<\/strong><\/p><p data-start=\"3915\" data-end=\"3988\">Ind\u00e9pendamment de la garantie commerciale \u00e9ventuelle, vous b\u00e9n\u00e9ficiez :<\/p><ul data-start=\"3989\" data-end=\"4272\"><li data-start=\"3989\" data-end=\"4113\"><p data-start=\"3991\" data-end=\"4113\">de la <strong data-start=\"3997\" data-end=\"4030\">garantie l\u00e9gale de conformit\u00e9<\/strong> (art. L217-3 et s. C. cons.) : bien conforme, 2 ans \u00e0 compter de la d\u00e9livrance ;<\/p><\/li><li data-start=\"4114\" data-end=\"4272\"><p data-start=\"4116\" data-end=\"4272\">de la <strong data-start=\"4122\" data-end=\"4151\">garantie des vices cach\u00e9s<\/strong> (art. 1641 et s. C. civ.).<br data-start=\"4178\" data-end=\"4181\" \/>En cas de d\u00e9faut av\u00e9r\u00e9 : r\u00e9paration, remplacement ou remboursement selon textes en vigueur.<\/p><\/li><\/ul><p>10. <strong>RESPONSABILIT\u00c9 &amp; S\u00c9CURIT\u00c9 D&rsquo;USAGE<\/strong><\/p><p data-start=\"4315\" data-end=\"4351\">Le vendeur n\u2019est pas responsable :<\/p><ul data-start=\"4352\" data-end=\"4711\"><li data-start=\"4352\" data-end=\"4465\"><p data-start=\"4354\" data-end=\"4465\">d\u2019un usage non conforme au <strong data-start=\"4381\" data-end=\"4401\">rappel important<\/strong> ci-dessus (MyoAlert n\u2019est pas un syst\u00e8me d\u2019alerte m\u00e9dicale) ;<\/p><\/li><li data-start=\"4466\" data-end=\"4529\"><p data-start=\"4468\" data-end=\"4529\">d\u2019une mauvaise installation ou absence de tests r\u00e9guliers ;<\/p><\/li><li data-start=\"4530\" data-end=\"4711\"><p data-start=\"4532\" data-end=\"4711\">de dommages indirects (perte de chance, etc.).<br data-start=\"4578\" data-end=\"4581\" \/>La <strong data-start=\"4584\" data-end=\"4611\">continuit\u00e9 de r\u00e9ception<\/strong> du signal d\u00e9pend de l\u2019environnement, du placement et de la pr\u00e9sence d\u2019un aidant\/\u00e9quipe \u00e0 proximit\u00e9.<\/p><\/li><\/ul><p data-start=\"5089\" data-end=\"5278\">11. <strong>DONN\u00c9ES PERSONNELLES<\/strong><\/p><p data-start=\"5089\" data-end=\"5278\">Le traitement de vos donn\u00e9es est d\u00e9crit dans la <a href=\"https:\/\/myoalert.com\/politique-de-confidentialite\/\"><strong data-start=\"5075\" data-end=\"5107\">Politique de confidentialit\u00e9<\/strong><\/a> du Site.<\/p><p data-start=\"5639\" data-end=\"5696\">12. <strong>PROPRI\u00c9T\u00c9 INTELLECTUELLE<\/strong><\/p><p data-start=\"5901\" data-end=\"5999\">Les marques, logos, textes et visuels du Site sont prot\u00e9g\u00e9s. Toute reproduction non autoris\u00e9e est interdite.<\/p><p data-styles-preset=\"reset\">13. <strong>FORCE MAJEURE<\/strong><\/p><p data-styles-preset=\"reset\">Aucune partie n\u2019est responsable d\u2019un manquement r\u00e9sultant d\u2019un \u00e9v\u00e9nement de force majeure tel que d\u00e9fini par la loi et la jurisprudence fran\u00e7aises.<\/p><p data-styles-preset=\"reset\">14. <strong>DROIT APPLICABLE &amp; JURIDICTION<\/strong><\/p><p>Les CGV sont soumises au <strong data-start=\"5540\" data-end=\"5558\">droit fran\u00e7ais<\/strong>. \u00c0 d\u00e9faut d\u2019accord amiable, les tribunaux comp\u00e9tents seront ceux du ressort du d\u00e9fendeur ou du lieu de livraison.<\/p><p data-styles-preset=\"reset\"><em>Derni\u00e8re mise \u00e0 jour le 02.01.2025<\/em><\/p><p><!--framer-rich-text--><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conditions G\u00e9n\u00e9rales de Vente MyoAlert Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (ci-apr\u00e8s \u00ab CGV \u00bb) encadrent la vente d\u2019un kit [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1890","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/pages\/1890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/comments?post=1890"}],"version-history":[{"count":7,"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/pages\/1890\/revisions"}],"predecessor-version":[{"id":1914,"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/pages\/1890\/revisions\/1914"}],"wp:attachment":[{"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/media?parent=1890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}