{"id":1916,"date":"2026-01-04T11:07:38","date_gmt":"2026-01-04T10:07:38","guid":{"rendered":"https:\/\/myoalert.com\/?page_id=1916"},"modified":"2026-01-04T11:12:50","modified_gmt":"2026-01-04T10:12:50","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/myoalert.com\/en\/politique-de-remboursement\/","title":{"rendered":"Politique de Remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1916\" class=\"elementor elementor-1916\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae30031 e-flex e-con-boxed e-con e-parent\" data-id=\"ae30031\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bba6b4e e-con-full e-flex e-con e-child\" data-id=\"bba6b4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"jet-sticky-column-sticky elementor-element elementor-element-a678a96 e-con-full e-flex e-con e-child\" data-jet-sticky-column-settings=\"{&quot;id&quot;:&quot;a678a96&quot;,&quot;sticky&quot;:true,&quot;topSpacing&quot;:150,&quot;bottomSpacing&quot;:0,&quot;stickyOn&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}\" data-id=\"a678a96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-738c4ed elementor-widget elementor-widget-heading\" data-id=\"738c4ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de Remboursement MyoAlert<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbdf9a1 elementor-widget elementor-widget-text-editor\" data-id=\"dbdf9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La pr\u00e9sente politique s\u2019applique aux achats r\u00e9alis\u00e9s sur <strong data-start=\"5828\" data-end=\"5852\"><a class=\"decorated-link\" href=\"https:\/\/myoalert.com\" target=\"_new\" rel=\"noopener\" data-start=\"5830\" data-end=\"5850\">https:\/\/myoalert.com<\/a><\/strong> pour le <strong data-start=\"5861\" data-end=\"5878\">pack MyoAlert<\/strong> et ses <strong data-start=\"5886\" data-end=\"5901\">accessoires<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f15eceb e-con-full e-flex e-con e-child\" data-id=\"f15eceb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9aa758 elementor-widget elementor-widget-text-editor\" data-id=\"e9aa758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n \t<li><strong>DROIT DE R\u00c9TRACTATION (CONSOMMATEURS)<\/strong><\/li>\n<\/ol>\n<p data-start=\"5948\" data-end=\"6051\">Vous disposez d\u2019un <strong data-start=\"5967\" data-end=\"5988\">d\u00e9lai de 14 jours<\/strong> \u00e0 compter de la r\u00e9ception pour vous r\u00e9tracter.<br data-start=\"6035\" data-end=\"6038\" \/>Proc\u00e9dure :<\/p>\n\n<ol data-start=\"6052\" data-end=\"6402\">\n \t<li data-start=\"6052\" data-end=\"6131\">\n<p data-start=\"6055\" data-end=\"6131\">\u00c9crivez \u00e0 <strong data-start=\"6065\" data-end=\"6089\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6067\" data-end=\"6087\">contact@myoalert.com<\/a><\/strong> (objet : <em data-start=\"6099\" data-end=\"6127\">R\u00e9tractation + n\u00b0 commande<\/em>).<\/p>\n<\/li>\n \t<li data-start=\"6132\" data-end=\"6196\">\n<p data-start=\"6135\" data-end=\"6196\">Attendez notre <strong data-start=\"6150\" data-end=\"6170\">num\u00e9ro de retour<\/strong> et l\u2019adresse de renvoi.<\/p>\n<\/li>\n \t<li data-start=\"6197\" data-end=\"6318\">\n<p data-start=\"6200\" data-end=\"6318\">Renvoyez le produit <strong data-start=\"6220\" data-end=\"6231\">complet<\/strong> (bo\u00eetier, capteur, carillon, accessoires, notices) dans un <strong data-start=\"6291\" data-end=\"6315\">emballage protecteur<\/strong>.<\/p>\n<\/li>\n \t<li data-start=\"6319\" data-end=\"6402\">\n<p data-start=\"6322\" data-end=\"6402\">Les <strong data-start=\"6326\" data-end=\"6350\">frais de port retour<\/strong> restent \u00e0 votre charge (sauf produit d\u00e9fectueux).<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"6404\" data-end=\"6748\"><strong data-start=\"6404\" data-end=\"6421\">Remboursement<\/strong> : sous <strong data-start=\"6429\" data-end=\"6441\">14 jours<\/strong> \u00e0 compter de la r\u00e9ception des produits (ou preuve d\u2019envoi), sur le moyen de paiement d\u2019origine.<br data-start=\"6537\" data-end=\"6540\" \/>Nous pouvons appliquer une <strong data-start=\"6567\" data-end=\"6577\">d\u00e9cote<\/strong> si le produit pr\u00e9sente une d\u00e9pr\u00e9ciation li\u00e9e \u00e0 des manipulations d\u00e9passant ce qui est n\u00e9cessaire pour en \u00e9tablir la nature, les caract\u00e9ristiques et le bon fonctionnement.<\/p>\n\n<ol start=\"2\" data-styles-preset=\"reset\">\n \t<li data-styles-preset=\"reset\">\n<p data-styles-preset=\"reset\"><strong>PRODUIT D\u00c9FECTUEUX \u00c0 R\u00c9CEPTION (DOA) OU ERREUR D&rsquo;EXP\u00c9DITION<\/strong><\/p>\n<\/li>\n<\/ol>\n<p data-start=\"6816\" data-end=\"6892\">Si votre produit arrive <strong data-start=\"6840\" data-end=\"6853\">endommag\u00e9<\/strong>, <strong data-start=\"6855\" data-end=\"6868\">incomplet<\/strong> ou <strong data-start=\"6872\" data-end=\"6888\">non conforme<\/strong> :<\/p>\n\n<ul data-start=\"6893\" data-end=\"7131\">\n \t<li data-start=\"6893\" data-end=\"6963\">\n<p data-start=\"6895\" data-end=\"6963\">signalez-le sous <strong data-start=\"6912\" data-end=\"6920\">48 h<\/strong> avec photos \u00e0 <strong data-start=\"6935\" data-end=\"6959\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6937\" data-end=\"6957\">contact@myoalert.com<\/a><\/strong> ;<\/p>\n<\/li>\n \t<li data-start=\"6964\" data-end=\"7050\">\n<p data-start=\"6966\" data-end=\"7050\">nous organisons un <strong data-start=\"6985\" data-end=\"6996\">\u00e9change<\/strong>, <strong data-start=\"6998\" data-end=\"7012\">r\u00e9paration<\/strong> ou <strong data-start=\"7016\" data-end=\"7033\">remboursement<\/strong> selon le cas ;<\/p>\n<\/li>\n \t<li data-start=\"7051\" data-end=\"7131\">\n<p data-start=\"7053\" data-end=\"7131\">dans ce cadre, les <strong data-start=\"7072\" data-end=\"7091\">frais de retour<\/strong> sont <strong data-start=\"7097\" data-end=\"7115\">pris en charge<\/strong> par le vendeur.<\/p>\n<\/li>\n<\/ul>\n<ol start=\"3\" data-styles-preset=\"reset\">\n \t<li data-styles-preset=\"reset\">\n<p data-styles-preset=\"reset\"><strong>EXCLUSION<\/strong><\/p>\n<\/li>\n<\/ol>\n<ul>\n \t<li data-start=\"7150\" data-end=\"7286\">\n<p data-start=\"7152\" data-end=\"7286\">Produits retourn\u00e9s <strong data-start=\"7171\" data-end=\"7185\">incomplets<\/strong> (accessoires\/\u00e9l\u00e9ments manquants), <strong data-start=\"7220\" data-end=\"7234\">endommag\u00e9s<\/strong> par un mauvais usage, ou <strong data-start=\"7260\" data-end=\"7271\">au-del\u00e0<\/strong> des d\u00e9lais ;<\/p>\n<\/li>\n \t<li data-start=\"7287\" data-end=\"7364\">\n<p data-start=\"7289\" data-end=\"7364\">Prestations d\u2019installation <strong data-start=\"7316\" data-end=\"7334\">d\u00e9j\u00e0 r\u00e9alis\u00e9es<\/strong> (si factur\u00e9es s\u00e9par\u00e9ment) ;<\/p>\n<\/li>\n \t<li data-start=\"7365\" data-end=\"7411\">\n<p data-start=\"7367\" data-end=\"7411\">Retours sans <strong data-start=\"7380\" data-end=\"7400\">num\u00e9ro de retour<\/strong> pr\u00e9alable.<\/p>\n<\/li>\n<\/ul>\n<ol start=\"4\" data-styles-preset=\"reset\">\n \t<li data-styles-preset=\"reset\">\n<p data-styles-preset=\"reset\"><strong>D\u00c9LAIS DE TRAITEMENT<\/strong><\/p>\n<\/li>\n<\/ol>\n<ul data-start=\"1922\" data-end=\"2092\">\n \t<li data-start=\"1977\" data-end=\"2092\">\n<p data-start=\"1979\" data-end=\"2092\">\u00c0 r\u00e9ception, le contr\u00f4le qualit\u00e9 est r\u00e9alis\u00e9 sous <strong data-start=\"7664\" data-end=\"7686\">5 \u00e0 7 jours ouvr\u00e9s<\/strong>. Le remboursement est ensuite d\u00e9clench\u00e9, visible sous <strong data-start=\"7741\" data-end=\"7763\">3 \u00e0 5 jours ouvr\u00e9s<\/strong> selon la banque.<\/p>\n<\/li>\n<\/ul>\n<ol start=\"5\" data-styles-preset=\"reset\">\n \t<li data-styles-preset=\"reset\">\n<p data-styles-preset=\"reset\"><strong>CONTACT<\/strong><\/p>\n<\/li>\n<\/ol>\n<strong>contact@myoalert.com<\/strong>\n<p data-styles-preset=\"reset\"><em>Derni\u00e8re mise \u00e0 jour le 04.01.2025<\/em><\/p>\n<!--framer-rich-text-->\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de Remboursement MyoAlert La pr\u00e9sente politique s\u2019applique aux achats r\u00e9alis\u00e9s sur https:\/\/myoalert.com pour le pack MyoAlert et ses accessoires. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1916","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/pages\/1916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/comments?post=1916"}],"version-history":[{"count":4,"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/pages\/1916\/revisions"}],"predecessor-version":[{"id":1920,"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/pages\/1916\/revisions\/1920"}],"wp:attachment":[{"href":"https:\/\/myoalert.com\/en\/wp-json\/wp\/v2\/media?parent=1916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}